What you'll learn?

 INTRODUCTION
 OBJECTIVES
 CONFLICT AT WORK-I
 CONFLICT AT WORK-II
 CONFLICT AT WORK-III
 NHS PROTECT-I
 NHS PROTECT-II
 NHS COUNTER FRAUD AND SECURITY MANAGEMENT SERVICES
 ROLES OF THE SECURITY MANAGEMENT TEAM
 COMMUNICATION
 METHODS OF COMMUNICATION-I
 METHODS OF COMMUNICATION-II
 METHODS OF COMMUNICATION-III
 METHODS OF COMMUNICATION-IV
 COMMUNICATION MODELS-I
 COMMUNICATION MODELS-II
 COMMUNICATION MODELS-III
 COMMUNICATION MODELS-IV
 BEHAVIOURAL PATTERNS-I
 BEHAVIOURAL PATTERNS-II
 CONFLICT AT WORK – ENVIRONMENT-I
 CONFLICT AT WORK – ENVIRONMENT-II
 CONFLICT AT WORK – HEALTH CONDITIONS-I
 CONFLICT AT WORK – HEALTH CONDITIONS-II
 CONFLICT AT WORK – LONE WORKING
 CONFLICT AT WORK – SELF PROTECTION
 CONFLICT AT WORK – DIFFUSION AND RESOLUTION
 CONFLICT AT WORK – “DE-ESCALATION”
 CONFLICT AT WORK – REASONABLE FORCE
 CONFLICT AT WORK – KEY POINTS TO REMEMBER
 COMMON LAW-I
 COMMON LAW-II
 REPORTING AND RECORDING INCIDENTS-I
 REPORTING AND RECORDING INCIDENTS-II
 REPORTING AND RECORDING INCIDENTS-III
 POST-INCIDENT SUPPORT
 SUMMARY
 THANK YOU!

Description

1.Identify the main areas and objectives of the NHS Protect strategy. 

2.Explain the roles of Security Personnel within an NHS organisation.

3.Describe the common causes for conflict and identify the different stages of conflict.

4.Reflect on own experiences in conflict situations to develop strategies to reduce the risk of recurrence.                          5.Identify the two methods of communication

Who's should take this course

Health care worker

Carer

Support worker