What you'll learn?

 INTRODUCTION
 LEARNING OUTCOMES-I
 LEARNING OUTCOMES-II
 LEARNING OUTCOMES-III
 THE DIFFERENT WAYS PEOPLE COMMUNICATE
 THE COMMUNICATION CYCLE

 WAYS OF GOOD COMMUNICATION
 METHODS OF COMMUNICATION-I
 METHODS OF COMMUNICATION-II
 NON-VERBAL COMMUNICATION
 TYPES OF COMMUNICATION SKILLS
 BARRIERS TO COMMUNICATION
 BAD COMMUNICATION – EXAMPLES
 REDUCING THE COMMUNICATION BARRIERS-I
 REDUCING THE COMMUNICATION BARRIERS-II
 COMMUNICATION ALTERNATIVES – AIDS / TECHNOLOGY-I

 COMMUNICATION ALTERNATIVES – AIDS / TECHNOLOGY-II
 PROMOTING EFFECTIVE COMMUNICATION AND ACTIVE LISTENING-I
 PROMOTING EFFECTIVE COMMUNICATION AND ACTIVE LISTENING-II
 HAS COMMUNICATION BEEN UNDERSTOOD?-I
 HAS COMMUNICATION BEEN UNDERSTOOD?-II
 RESOURCES AND OTHER SERVICES AVAILABLE
 CONFIDENTIALITY
 DATA PROTECTION ACT 1998
 HUMAN RIGHTS ACT 1998
 WHEN INFORMATION CAN BE SHARED WITHOUT VALID CONSENT
 RECORD KEEPING
 CONCLUSION
 THANK YOU!

Description

1.Describe the 6Cs core values in the health and social care setting.

2.Identify the different methods of communicating with others.

3.Overcome certain barriers in communication by using appropriate listening and observation skills. 

4.Understand the importance of effective communication and preventing or diffusing conflict or challenging behavior.

5.Use appropriate verbal and non-verbal communication skills.

6.Understand the principles and practices relating to confidentiality.

Who's should take this course

Health care worker

Carer

Support worker